Citizen Compliment and Complaint Procedure
Thank you for taking your time to inform us of a situation that you feel deserves our attention. We genuinely encourage both positive and negative citizen feedback to assist us in our goal of providing the most extraordinary service possible to the citizens of Atlantic Beach.
Should you wish to compliment or thank an employee who has provided you with outstanding service, please call us at (904) 247-5859, send us a letter, or email it to us by clicking here. The compliment will be forwarded to the member’s supervisor for review and appropriate action.
If you have a complaint of misconduct involving any Atlantic Beach employee please do not hesitate to contact our agency. You can fill out the Employee Complaint Form and hand deliver it to our station, mail it to Atlantic Beach Police Department, Attn: Chief Gualillo, 850 Seminole Rd., Atlantic Beach, FL 32233, or email it.
The most appropriate person to file a complaint is the person experiencing or witnessing alleged police misconduct rather than uninvolved third parties.
We will need the cooperation of the involved citizen to ensure a successful investigation. However, parents or guardians should feel free to make complaints on behalf of their juvenile children.
All complaints will be investigated by the appropriate person to ensure the continued confidence of the community by upholding the integrity of the department. Those investigating complaints do so with the understanding that a thorough investigation will not only bring to light any misconduct, but will also protect employees and the department from unfounded and unwarranted accusations.
Pursuant to Florida State Statute 119 all correspondence with the Atlantic Beach Police Department is public record. Exceptions occur when information is shared as part of a criminal investigation, internal investigation or contains criminal intelligence.
Under Florida law, once these cases are disposed of they will be public record.