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Posted on: March 30, 2021

CITY OF JACKSONVILLE ANNOUNCES DETAILS & APPLICATION PROCESS FOR MORTGAGE RELIEF PROGRAM

The City of Jacksonville’s Housing and Community Development Division will distribute more than $4 million of federal funds to Duval County residents who are unable to pay their mortgage payments due to a loss of income related to COVID-19. The Mortgage Relief Program will begin accepting applications on Wednesday, March 31, at 8 a.m. 

Individuals requesting assistance must be the owner and occupant of the property. The program will provide up to six months of delinquent mortgage payments or $7,500, whichever is less. Payments will be made directly to the mortgage company. 

Federal guidelines require qualifying individuals and families to have an income that falls below 80% of the area median income. The requirements are as follows:

Household size                Total Income

One person                       $42,000       

Two people                        $48,000        

Three people                     $54,000        

Four people                       $60,000        

Five people                        $64,800        

Six people                         $69,600        

Seven people                    $74,400           

Eight people                      $79,200

In addition to the income prerequisite, applicants must provide proof of delinquency, as well as a W-9 form from their lender. Obtaining these documents will be the responsibility of the applicant and are mandatory.

Those interested in the program are strongly encouraged to create a MyJax account before applying. The same website and account will be used for the application process. Individuals can create a MyJax account at: myjax.custhelp.com. While individuals may create a MyJax account immediately, the application process will not begin until Wednesday, March 31, at 8 a.m.

Grants will be awarded on a first come, first served basis. For additional information, please call (904) 630-2489 (CITY).

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