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Atlantic Beach Questions

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1. Apply for a Job

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City of Atlantic Beach Employment

2. Report a Problem to the City

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Request Tracker Form

3. Request a City Service

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Request Tracker Form

4. Contact the Police

Emergency - Dial 911 

Non-Emergency - Dial (904) 247-5859 

Animal Control - Dial (904) 247-5866

5. View City Events

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View City Events

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Finance & Administration

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1. Why was my water cut off?

In almost all cases, your water was cut off because you did not pay your bill. To have your water reconnected, you must pay your bill and a $30 reconnect fee. Other reasons that may cause the water to be off would be due to an error in application of the payment received to your account. In the case of a Public Utilities or Public Works  project, you should receive prior notice of any planned cut-off. On occasion, a waterline may break, also causing the water to be off.

2. Why is my bill so high? There is no way I used this much water.

This is the most common complaint we receive. Here are some interesting facts concerning water consumption:

• An automatic Dishwasher uses 10 gallons per load.


• A toilet requires 5 to 7 gallons per flush.


• Outdoor watering uses 5 to 10 gallons per minute.


• A leak the size of a pin hole can cause the loss of 200 gallons in a day.


• Usually the answer is watering the lawn or a leaking toilet.

3. Can the meter be wrong?

Yes, however, the meter measures water by the flow of the water turning a gauge. Since the gauge cannot turn faster than the water pushing it, the results of a failed meter are either that the meter is not reading all of your consumption or it has stopped.

4. What should I do if my consumption jumps dramatically?

You need to check carefully for leaks. If a leak is detected and you bring in the work order from a certified plumber that it was fixed, you may receive a credit for the portion of your residential sewer charges that are in excess of your typical charges. If you determine there is no leak, you may request that the meter be re-read for a charge of $20.

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Parks & Recreation Questions

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1. How can I reserve a park pavilion?

Reservations can be made by calling the Recreation Office (904-247-5828) to check availability.    A Special Events Application (see Permits and Rentals webpage), and fee is required to obtain a permit.    AB Parks with pavilions are Donner, Jordan, Russell, & Dutton Island Preserve.    An Application can be emailed or faxed to the Recreation Dept. for payment over the phone with a credit card.    Permits are issued until 4 pm M-F at 716 Ocean Blvd. Atlantic Beach.

2. How can I reserve an athletic field or court?

All courts (tennis, racquetball,pickle ball) are first-come first-served basis, no reservations required. No Tournament playing allowed on Atlantic Beach courts. Access to the athletic field is by contacting the ABAA.

3. How do I report playground equipment requiring repairs?

Please use the "Atlantic Beach Requests and Comments " on the left side banner of the home page, or call the Public Works Department at 904-247-5834.

4. How do I reserve a facility for a meeting or event?

You can call 247-5828 to check availability of Adele Grage Cultural Center, Jordan and Donner Community Centers. Fill out a rental contract and pay required fee and deposit at the Recreation office, 716 Ocean Blvd. See details on the Parks & Recreation web page "permits & rentals" page.

5. Do I need a permit for an event on private property?

If the event is on private property and does not involve public streets, beaches, parks, etc, an event permit is not required from the City. However, if commercial size tents/equipment, banners, etc. is involved, you may need to contact the building department for a permit.

6. Can I have a special event on the beach?

Yes; complete a Special Event application for private event and a fee of $26.75 (includes tax) is required. See the Recreation & Special Events web page for applications and more information. The Recreation office is located at the Adele Grage Cultural Center in Bull Park, 716 Ocean Blvd, corner of Ocean Blvd. and 7th Street. Call 904-247-5828 for more information.

7. Can I camp at the parks?

Yes - at Dutton Island Preserve. Please call 904-247-5828 to make a reservation and obtain a camping permit. Permits are issued M-F until 4 pm. The fee is $26.75 per night including tax. Reservations can be made at the Recreation office along with the Special Events Permit for Private Event Application (see "permits and rentals" page for form and information).

8. Are wheeled beach chairs available at parks?

Yes. Beach chairs for seniors and/or disabled are available for use on Atlantic Beach and in the parks. Please call 904-247-5828 for availability. An application and ID are required to reserve a beach chair. Chairs may be used at the beach accesses, parks or Dutton Island Preserve. There is no fee.

9. Which parks have reception rooms for rental?

Adele Grage Cultural Center at Bull Park, Jordan and Donner Parks have community rooms that can be reserved for meetings, parties/receptions, memorials, etc. Please call 904-247-5828 for availability and see rental information online at Recreation and Special Events/Community Centers.

10. Can anyone use the skate park?

Yes, the Oceanside Rotary Skatepark is open to the public for skateboarders only from 8 am to 10 pm, weather permitting. Helmets are required!!

11. Can I bring my dog on Atlantic Beach beaches?

Yes. LEASHED dogs are allowed on the beach during the day and evening. Dogs must be on a leash at all times unless both adult and pet are in the water together (see below). Pet owners must pick up and remove dog waste from beach and dispose of properly.

Sec. 4-25. Leashing.
No dog shall be allowed off the property of its owner unless the dog is fastened to a suitable leash of dependable strength not to exceed twelve (12) feet in length. Such leash must be attached to a fixed object or specifically held by a person capable of controlling the animal. On Atlantic Beach if dog and owner are in the Atlantic Ocean together, the dog shall be allowed to swim unleashed and then immediately put back on the leash before returning to the beach. This does not include walking the dog in the water.
(Code 1970, § 4-4(c); Ord. No. 95-88-33, § 4, 4-25-88; Ord. No. 95-98-69, § 1, 10-26-98)

12. Can I have a wedding on the beach or in a park at Atlantic Beach?

Weddings are allowed on the public beaches and parks in Atlantic Beach. A special event application with a fee of $26.75 is required. Please see the Permit and Rental webpage for the pdf application.

13. How can I pay for building rentals and permits?

The Recreation office accepts cash, checks, money orders, and Visa/Mastercard for payment. If your rental or permit is less than a week away, please bring cash or credit card for payment.

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Planning & Zoning Questions

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1. How do I know if I can remove a tree?

Tree Removal Questionnaire

2. How do I apply for a variance?

Variance Application

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Public Safety Questions

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1. How to: View Crime Statistics for Atlantic Beach

Click on the link to view Atlantic Beach Crime Statistics or go to https://www.fdle.state.fl.us/FSAC/Data-Statistics-(1).aspx

Atlantic Beach Crime Statistics

2. How to: Obtain a copy of a Report

You can obtain a report in person at the Police Department located at 850 Seminole Road, Monday - Friday, from 8:00 am to 5:00 pm. Reports are usually available the next business day (except holidays. There is a fee of $3.00 per report. Requests can be submitted by mail. However, it may be necessary to call the Records Division at (904) 247-5863 prior to mailing the requests.

Records requests that involve researching multiple records and compiling data are subject to administrative fees to cover the costs of the processing. Estimates of the fees will be provided in advance in such cases.

3. How to: Report a Crime

In an emergency, call "911" on your telephone and talk to the Emergency Communications Operator. For reporting a crime when there is no emergency, you are encouraged to call (904) 247-5859 to obtain assistance.

4. How to: Pay a Traffic Citation

Traffic citations may be paid by U.S. Mail at:
Jim Fuller, Clerk of Circuit Court
Duval County, Florida
P.O. Box 660
Jacksonville, Fl 32201-0660

For Internet Payments you may access: www.coj.net/pub/clerk
You may charge by telephone, for $9.95 fee, at (904) 630-1313.
The amount of the citation and the other options should be listed on the back of the traffic citation.

5. How to: Pay a Parking or Animal Control Citation

These may be mailed or paid in person at: City Hall, 800 Seminole Road, Atlantic Beach, FL 32233. The amount of the ticket and the other options should be listed on the Parking Citation or Animal Control Citation.

6. How to: Obtain Fingerprints

The Police Department rolls fingerprints for Atlantic Beach citizens and Atlantic Beach businesses only. They can be done during anytime or day. To be printed, you must provide a photo I.D.

There is no charge for this service.

7. How to: Check on an Investigation

To make inquiries or provide additional information on criminal investigations, citizens should contact the investigating officer, or contact Detective C. Johnston at (904) 247-5859 or cjohnston@coab.us and/or Commander Tiffany Layson at (904) 247-5876 or tlayson@coab.us

8. How to: Hire an Off-Duty Officer

To make a request for an off-duty police officer, contact Commander Tiffany Layson (904) 247-5876 or tlayson@coab.us, or pick up a request form from the police station. The hourly rate of pay is $40.00 per hour with a 4 hour minimum for residential parties, estate sales, security jobs and traffic control. 

9. How to: Commend an Officer

The best way to commend, or say thank you, to a department member is in writing. An email, or a short handwritten note should be addressed to the Chief of Police, and it may be mailed or dropped off at the station. It will be forwarded to the officer and his or her supervisor, and may be added to the officer’s personnel file.

10. How to: Make a Complaint Against an Officer

If you observe an officer doing something that you believe is questionable or inappropriate, then you are encouraged to immediately contact his/her supervisor by telephone at (904) 247-5859. If the supervisor is not immediately available, please leave your name and telephone number and the supervisor will call you back. If the complaint involves serious misconduct, then you may contact Commander Tiffany Layson at (904) 247-5876 or tlayson@coab.us. The purpose of the Internal Affairs Division is to insure the continued confidence of the community by upholding the integrity of the department. Members of this unit vigorously investigate all complaints with the understanding that a thorough investigation will not only bring to light any misconduct or inappropriate activity, but will also protect employees and the department from unfounded and unwarranted accusations.

11. How to: Request Additional Traffic Enforcement

When you identify a traffic problem that may need additional enforcement, you may call (904) 247-5859 and speak with the shift commander, or you may contact the Traffic Supervisor Sergeant Paul Diakos at (904) 247-5859 or email pdiakos@coab.us, or you may write a letter to the Interim Chief of Police at the department address. All traffic complaints are posted and assigned to officers for specific attention and enforcement.

12. How to: Request a Street Light

Requests for streetlights and repairs of existing streetlights are coordinated through Lt. Ed Peck. He may be reached by telephone at (904) 247-5859, email at epeck@coab.us, or by U. S. mail at 850 Seminole Road, Atlantic Beach, FL 32233. Lt. Peck will review and evaluate all requests, and he will coordinate with the Jacksonville Electric Authority to have lights installed or repaired as needed.

13. How to: Request of Traffic Control (Stop Sign or Traffic Light)

Requests for traffic control devices may be sent to the Traffic Supervisor, Sergeant Paul Diakos at (904) 247-5859 or pdiakos@coab.us for evaluation and review.  

14. How to: Make a Suggestion or Recommendation

If you have suggestions to improve Police operations, such ideas are encouraged to help improve services while keeping costs to a reasonable level. Although telephone calls to Chief Gualillo are acceptable, written correspondence such as an e-mail, a letter, or a short note are encouraged.

15. What are the rules for operating a Low Speed Vehicle?

Click here for FL DHSMV Low Speed Vehicle Information

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Public Utilities Questions

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1. How do I report a water break?

If you notice water leaking in the City right-of-way, or from your meter, contact the Public Utilities Department at (904) 247-5886.

2. What should I do if I see a manhole overflowing?

Contact the Public Utilities Department at (904) 247-5886 as soon as possible. Avoid walking through or being in contact with water from overflowing manholes, if possible.

3. Should I call the City if sewage backs up into my home or business?

A sewer backup in the building may be caused by either a private or City problem. If your plumber believes there is a problem in the City line, call the Public Utilities Department at (904) 247-5886 and our staff will meet with the plumber on site to determine the cause and correction for the problem.

4. What is the hardness of City water to set my water softener?

The hardness level of the City's water is 300 milligrams per liter, which equates to 18 grains per gallon.

5. How do I report a problem with low water pressure?

Contact the Public Utilities Department at (904) 247-5886 and we will send a technician to investigate.

6. How do I report a water quality problem?

Call the Public Utilities Department at (904) 247-5886 for any water quality problems.

7. Who should I call with questions about my bill?

All billing issues are handled by the Finance Department. Call (904) 247-5811 or email customerservice@coab.us.

8. What is our water pressure in Atlantic Beach?

Water pressure in the Atlantic Beach service area is typically around 50 psi. Pressure may drop if there is a large water break or if fire hydrants are in use.

9. How do I get my water turned off if I have a leak on my property?

Each home or business should have a water shut-off valve on private property, usually near the building. If you cannot locate your shut-off valve, contact the Public Utilities Department at (904) 247-5886.

10. Where does our drinking water come from?

Atlantic Beach's drinking water comes from deep wells in the Floridan Aquifer.

11. Where can I get more information about our drinking water?

The latest copy of our annual Water Quality Report is available at www.coab.us/waterqualityreport. Call the Public Utilities Department at (904) 247-5886 for more information.

12. Who regulates our drinking water and wastewater treatment?

The Florida Department of Environmental Protection regulates all drinking water and wastewater treatment activities, and determines compliance with the legal requirements for contaminants. They can be contacted at (904) 807-3300 or click on the following link

Florida Department of Environmental Protection

13. Do we have irrigation restrictions in Atlantic Beach?

Yes, the irrigation restrictions apply to those using City Water or Private Wells. Do not irrigate during the hours of 10:00 a.m. through 4:00 p.m. During Daylight Savings Time (Spring and Summer), limit irrigation to TWO DAYS PER WEEK on your assigned days. Residential addresses ending in an odd number (or have no assigned number) can irrigate on Wednesdays and Saturdays. Residential addresses ending in even numbers can irrigate on Thursdays and Sundays. Non-residential addresses can irrigate on Tuesdays and Fridays. During Eastern Standard Time (Fall and Winter), limit irrigation to ONE DAY PER WEEK. Residential addresses ending in an odd number (or have no assigned number) can irrigate on Saturdays. Residential addresses ending in even numbers can irrigate on Sundays. Non-residential addresses can irrigate on Tuesdays. The St. Johns River Water Management District has Water Conservation information on their website: http://www.sjrwmd.com/

St. Johns River Water Management District

14. How can I get information about water and sewer availability at my location?

Call (904) 247-5811 or email customerservice@coab.us. 

15. What is the process to abandon my septic tank and convert to the City sewer system?

Call (904) 247-5811 or email customerservice@coab.us for information on the process and financing options.

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Public Works Questions

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1. Beach Access -- The dune crossover was damaged by heavy surf. Who needs to be notified regarding repairs?

The Public Works Department, (904) 247-5834, handles dune crossover repairs.

2. City Limits -- Is my property in Atlantic Beach or the City of Jacksonville, and who maintains my street?

A City Limits Map is available on the City's website. Contact the Public Works Department at (904) 247-5834 if further assistance is needed. 

3. Ditches -- Who should I contact regarding debris/blockages in the stormwater ditches?

The City's Stormwater Division is responsible for maintaining clear passage within the City's ditches. Call the Public Works Department at (904) 247-5834 to report problems with the ditches.

4. Driveway -- Do I need a permit to install a driveway? Who do I contact for driveway information?

Yes.  For residential and commercial driveways, contact the Building Department at (904) 247-5826.   A Right-of-Way Permit is required to install commercial driveways.  A Revocable Encroachment Agreement may be required to submit with the driveway permit. 

5. Dumpsters -- Who do I contact for information regarding dumpster enclosure and collection service(s) for commercial and multi-family residences?

Contact the Public Works Department at (904) 247-5834.  For billing questions, contact the Utility Billing Department at (904) 247-5812.

6. Easements -- How can I find out if the City has any easements on my property or how wide the right-of-way is in front of my property?

You may review your property title information, legal description or recorded plot of your subdivision. For further assistance, contact the Building Department at (904) 247-5826.

7. ERU's -- What is an Equivalent Residential Unit (E.R.U.)?

Equivalent Residential Unit (E.R.U.) means the statistical average horizontal impervious area of "residential units" (single family, mobile homes, multifamily, condominiums, etc., within the City). The horizontal impervious area includes, but is not limited to, all areas covered by structures, roof extensions, patios, porches, driveways and sidewalks. For Atlantic Beach, this figure is 1,790 square feet.

8. Flooding -- My home and street flood. How can the City fix the problem?

The property owner should contact the City's Stormwater Division at (904) 247-5834 to report the problem. The City will then evaluate the case and determine if the City is responsible for fixing the problem and what the actions will be.

9. Flooding -- Is my property in a flood-zone, flood-plain or flood-way?

You will need to contact a licensed registered surveyor or Civil Engineer to make a flood determination. The City has FEMA Flood Insurance Rate Maps.  Contact the Zoning Department at (904) 247-5800 for more information.

10. Impervious Area -- What is Impervious Area?

Impervious area or impervious surface means a horizontal surface which has been compacted or covered with a layer of material so that it is highly resistant to infiltration of water. It includes, but is not limited to, semi pervious surfaces such as compacted clay, as well as streets, roofs, sidewalks, parking lots and other similar surfaces.  Additional information is on the Building Department webpage under Permit Applications and Forms.

11. Inspections -- Does the City inspect development sites and subdivisions?

The Public Works Department’s Stormwater Division inspects private and commercial construction projects for erosion and sedimentation control for roadways and stormwater facilities that will be maintained by the City. The City Inspector will also monitor ongoing City projects and construction. For further information, call (904) 247-5834.

12. Paving -- Does the City re-pave the streets?

All resurfacing work, including large patches and overlays, are done by contractors under the supervision of the Streets and Maintenance Division.

13. Permits -- When do I need a Right-of-Way Permit or a Revocable Encroachment Agreement? Who do I contact?

Anytime you are excavating or constructing anything in the City's right-of-way, you will need a Right-of-Way Permit and a Revocable Encroachment Agreement.  For questions about permitting, contact the Building Department at (904) 247-5826.

14. Permits -- What is the procedure for submitting development plans?

All development plans should be submitted to the Building Department at City Hall. For more information, call (904) 247-5826.

15. Potholes -- Who do I contact to report potholes?

Contact the Public Works Department at (904) 247-5834.

16. Recycling -- I live in an apartment/condominium? How do I recycle?

The City's waste hauler does not provide recycling service to multi-family residences where garbage service is provided by dumpster. Contact the management of the complex or check in the Yellow Pages under recycling. Numerous companies will provide free waste audits on the materials generated by the tenants. Then it is a matter of contracting with the company which can provide the most reasonable service.

17. Sanitation -- My household garbage, recycling or yard waste was not picked up. What should I do?

The City’s solid waste contractor for garbage, recycling and yard waste is GFL. For information about this service, please visit www.coab.us/solidwaste or contact the Public Works Department at (904) 247-5834.  

18. Street Lights -- The street lights are out on my street -- who should I contact?

Streetlights are maintained by JEA.  JEA may be contacted at (904) 665-6000 or https://www.jea.com/outage_center/streetlight_outages/.  Provide them the address/location of the street light and the pole number.

19. Surveys -- Someone placed flags and marks in my front yard. Did the City put them there? Does the City perform surveys to locate my lot corners?

The City does not do surveys for individual use. If you need a survey you should contact a private surveyor. Call the Public Works Department at (904) 247-5834 or the Public Utilities Department at (904) 247-5886 to determine if an upcoming improvement/repair project is planned for your area.

20. Traffic Signs -- Who do I contact to fix the traffic sign on my street?

The City maintains street signs on all City streets except A1A (Mayport Road) and SR 10 (Atlantic Blvd.). If a traffic sign on a City street needs repair or replacement, contact the Public Works Department at (904) 247-5834. To report a malfunctioning traffic signal, contact the City of Jacksonville Traffic Signals Department at (904) 387-8965.

21. Utility Locates -- Who do I call for utility line locations?

Call Sunshine State One-Call of Florida, Inc. at 800-432-4770.

22. Dumpsters and Roll-off Containers -- What is the City Code Requirement?

1. All Dumpsters and Roll-off containers used in compliance with Section 16-8 must comply with the following standards:
   1. Hours of service will be limited to between 7:00 AM and 7:00 PM.
   2. Dumpsters and Roll-off containers will be labeled with company name and telephone number in a conspicuous place clearly visible and legible.  
   3. The city shall have the right to inspect all Dumpster and Roll-off containers used on any site within the city. Dumpsters and roll-off containers will be kept in good repair and adequately maintained to safely perform the task. In the event any such dumpsters or containers are determined to be unsafe or unsanitary, the owner or contractor shall have them removed from the City within 24 hours. 
   4. No roll-off container used for the collection of concrete or comparable heavy debris, including soil, shall exceed 20 cubic yards in volume.
   5. Roll-off containers shall not be located within the city right-of-way without prior written consent of the Public Works Director.   Roll-off containers may never remain on the paved surface of any road overnight.
   6. All collected material must be disposed of at an approved licensed disposal site.
   7. Dumpsters and Roll-off containers must be covered when being removed from their location and traveling through the city.
   8. All liquids must be placed in a sealed container to prevent spilling onto city streets.
   9. Except as in use with an active building permit, dumpsters and roll-off containers shall not remain on any lot for more than 90 days.
2. Bag containers placed on City rights-of-way will not be removed by the City’s franchisee. These containers must be removed by the owner’s contractor at the owner’s expense and shall not be stored at the curb for more than 48 hours.
3. Weather Emergency. When the National Weather Service, National Hurricane Center or appropriate weather agency declare a tropical storm warning or a hurricane warning for any part of Duval County, Florida, all roll-off containers and construction dumpsters must be emptied or removed from the site and all bag containers must be removed so that materials do not become airborne during the storm.