Coronavirus Information


(Newly published information in this update is signified with a red headline. If you experience a problem with any web links or otherwise have any questions or concerns, please email or call 247-5804. Additional information is available at Questions: email or call (904) 247-5804.


Effective May 18, Florida is completely in Phase One of the Governor’s re-opening and recovery plan for the state, known as “Safe. Smart. Step-by-Step.”

  • Restaurants and other food establishments may increase indoor seating capacity from 25 percent to 50 percent.
  • Retail stores may increase indoor capacity from 25 percent to 50 percent.
  • Gyms and fitness centers may re-open, allowing for 50 percent indoor capacity.
  • Amusement parks should submit a re-opening plan to the state.
  • Florida’s professional sports venues may re-open and begin holding games and other events.
  • With regard to health care services, hospitals and other health care facilities may continue performing elective surgeries as long as certain criteria are met.

There are other issues addressed in Gov. DeDesantis’ latest executive order, which can be viewed here. All recent changes are also outlined in this infographic, which also can be viewed here 



Although we remain under state and local stay/safer-at-home orders, Jacksonville’s beaches will reopen to all activities at 6 a.m. May 6. There will be no restrictions on hours or activities, although social-distancing is required and large groups are prohibited.

Atlantic Beach residents and visitors, here are guidelines that – if followed – may help ensure that the beach remains open. They are for everyone’s safety.

  • If the beach is crowded, stay away.
  • Even greater social distancing than the 6-foot rule is strongly encouraged on the beach to account for wind and the movement of others.
  • Follow the Centers for Disease Control and Prevention’s recommendation to wear non-medical, cloth face coverings in public settings where other social distancing measures are difficult to maintain. This helps people who may have the virus and do not know it from transmitting it to others. Here are the CDC guidelines regarding masks:
  • Some beach accesses (including Third and and 18th streets, among others) are not conducive to safe distancing. Please use a mask at these accesses and please do your part to keep a safe distance from others, even if it includes using a different beach access.
  • The Police Department enforces parking regulations. If you drive and cannot find a legal parking space, come back another day. The 18th and 19th street beach-access parking lots remain closed.
  • Please use extreme caution in the water. Ocean rescue staffing is limited.


The cities of Atlantic Beach, Neptune Beach and Jacksonville Beach opened the following recreation facilities/amenities on Monday, May 4:

  • Playgrounds
  • Tennis, basketball, pickleball and racquetball courts.
  • Skateboard parks

In Atlantic Beach, City Hall and public restrooms remain closed to the public for the time being.

All of Atlantic Beach’s parks and preserves remain open.

For information from the City of Atlantic Beach, email, call (904) 247-5804, or visit


In an executive order, Jacksonville Mayor Lenny Curry has determined that hotels, motels and other commercial lodging businesses can begin taking reservations for non-essential stays beginning May 4.


Staying Safe on Our Beach

Avoid Common Mistakes While Wearing Protective Face Masks


The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies). Some beach accesses (including Third and and 18th streets, among others) are not conducive to safe distancing. Please use a mask at these accesses and please do your part to keep a safe distance from others, even if it includes using a different beach access. Here’s information on wearing face coverings – and how to make them.


City parks and preserves remain open, although public restrooms are closed. Please be mindful of others’ safety by social distancing as you enjoy our fabulous green spaces. AB’s parks and preserves are listed here: As of April 17, the beach is open with restrictions and limited hours. See


  • All city offices and community centers. Interactions with City staff must be made by telephone (247-5800) or online ( Water and sewer customers may put payments in the drop box outside of City Hall, and sign up to pay bills via bank draft at Instead of going to the Police Department, Residents should report minor crimes and complaints by telephone (247-5859), when possible.
  • Public restrooms


Many of our residents are seizing the opportunity to spring clean and do extra yard work. That’s great! But, please be patient; it may take longer for Advanced Disposal to pick up what you discard.

Grass clippings and leaves must be in uncovered 20- to 48-gallon cans or in sealed plastic bags, and must weigh more than40 pounds. Limbs must be no larger than 5 feet long and 6 feet in diameter. Stumps and other debris must weigh less than 40 pounds.

More info is at Questions or concerns? Please email


For the time being, the Wednesday and Saturday market is operating from 10 a.m. to 2 p.m. in the City Hall parking lot at Jack Russell Park. By shopping Dig Local Network Farmers Market and ordering online with the app, you support local farmers, producers/vendors and investing in a healthier and tastier local food community. The market also has an online store. See


  • Communicate! Communicate! Communicate! With your customers and your staff!
  • Update your business website and social media platforms. Make sure to include (1) new operating hours; (2) current menu; (3) ordering instructions.
  • Don’t forget to update third-party delivery service menus (i.e. GrubHub, DoorDash)
  • Encourage preorders via app, online, phone.
  • Go touchless as much as possible. Encourage payment at time of order. Minimize face-to-face interactions.
  • Make sure staff is adhering to state-approved food safety sanitation practices. Increase frequency of cleaning and disinfecting high-touch surfaces using an EPA-registered product. Refer to product label for directions.
  • Offer regular and/or curbside delivery. Ask your customers to wait in their cars until their food is ready.
  • Limit the number of customers inside your building. Curbside delivery is encouraged; if that’s not an option, meet your customers at the door.
  • Designate the wait area with floor markings. Lead Your customers by example by taping the floor or sidewalk with X’s spaced 6 feet apart.


Gov. DeSantis made the announcement April 18. Duval County Public Schools DCPS is distributing three daily meals for students. Pickup time for all meals is between 11 AM and 1 PM, M-F. Follow this link for a list of the schools where meals can be picked up. Monitor for updates.


 Beaches Emergency Assistance Ministry (BEAM) and Beaches Council on Aging/Dial-a-Ride are making shelf-stable food available for delivery to low-income seniors in need in the beach communities. For more information, contact Debbie Andalora at BEAM., or at (904) 241-7437. Donate here:


The City of Atlantic Beach will not disconnect water customers during this emergency. Also, late fees are now being waived until further notice. If possible, please pay your bill by setting up an automatic bank draft (visit Visit to learn about other ways to pay your bill. If you have questions or would like to discuss your bill, call us at 247-5816 or email

Jacksonville Electric Authority also is suspending service disconnections for customers who are unable to pay their bill on time during this emergency.


Based on the governor’s and Mayor Curry’s executive orders, along with the Florida Building Code, the Building Department has put new procedures and policies in place. Please visit for the most current information. This pandemic is unprecedented and these procedures and policies are necessary for the life safety of residents, neighbors, and construction crews. They may change as the situation unfolds.


  • City employees continue to work very hard to serve our residents.  Essential services – particularly public safety and the City’s water and sewer utility – have been unaffected by the pandemic. However, we may be slower answering the phone and some services – including but not limited to the upkeep of parks, along with response times to inquiries – may be impacted during this emergency.
  • Our top priorities are the well-being of our employees and you – our residents. Thank you for your continued understanding and cooperation.
  • If you are having difficulty contacting the City, please email or call 247-5804 (and leave a message if it is not immediately answered).


City-permitted and City-sanctioned events at community centers and parks are suspended until further notice. Refunds are available for City-permitted events. Arts in the Park has been tentatively rescheduled from April 18 to Oct. 3. Dancin’ in the Streets has been canceled.


  • The Community Foundation for Northeast Florida, Jessie Ball duPont Fund, Jewish Federation and Foundation of Northeast Florida, United Way of Northeast Florida and United Way of St. Johns County are re-activating the Florida’s First Coast Relief Fund. The fund will assist organizations helping those in Northeast Florida affected by this public health crisis. As with past relief efforts, the fund will be overseen by a grants committee and administered by United Way of Northeast Florida.  More than $2 million has been pledged.

United Way of Northeast Florida’s 211 Helpline is available 24/7 to connect Northeast Florida callers to health, social, and human services and more than 4,000 community programs. To contact a 211 call center specialist, dial 2-1-1 or 1-904-632-0600 from any landline or cell phone.

The Nonprofit Center of Northeast Florida’s COVID-19 web page with information and resources is available at the following link:

Lutheran Social Services is operational Monday through Friday, 10 AM to 12 PM.

ElderSource is accepting calls for individuals (60+), adults with disabilities, and their caregivers to help connect them to resources in the community. Limited funding is available to assist with immediate needs.

First Coast YMCA is offering On Demand Classes & Workouts to help you Stay Healthy From Home. See


 City of Jacksonville Small Business Lending Program. The City of Jacksonville and VyStar Credit Union are collaborating on a loan program to assist local small businesses and nonprofits affected by the COVID-19 response. The City’s contribution to the Small Business Lending Program will be between $20 to $30 million, which will be used to provide a combination of grants, interest payments and potential aid toward the principal of the loan, with some elements tied to employee retention. Email or visit

  • Jax Chamber resources for businesses impacted by COVID-19  
  • Coronavirus Emergency Loans Small Business Guide and Checklist  
  • Gov. DeSantis has activated the Florida Small Business Emergency Bridge Loan Program to support small businesses impacted by COVID-19. The bridge loan program, managed by the Florida Department of Economic Opportunity (DEO), will provide short-term, interest-free loans to small businesses that experienced economic injury from COVID-19. The application period runs through May 8, 2020. Info:
  • SBA Disaster Relief Loan (EIDL) - Loans up to the lesser of 12 months’ expenses or $2 million. 3.75% interest rate, no fees, up to 30-year terms. Any business that has been negatively impacted can apply. You can request an immediate $10,000 advance once you apply, payable within 3 days. Expected processing time: 3-4 weeks.
  • CARES Act – Paycheck Protection Program (PPP) - Loans up to the lesser of 2.5x average monthly payroll expenses or $10 million. Up to 4% interest, no fees, 10-year term. No payments are due for a minimum of 6 months. The entire principal can be forgiven if employee counts are maintained. Any business can apply. It is anticipated that loans should be available through any SBA approved lender. SBA guidance on application procedures are forthcoming. Visit


 This federally funded benefit program is available to assist individuals who become unemployed because of a disaster. Info:


 A lot of people can certainly use your help these days. See


lease remember that only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels and disinfecting wipes, can damage the public wastewater system and create dangerous (and disgusting) blockages called fatbergs. Chick out this JEA video:


 FLBlue has a 24-hour, bilingual emotional support helpline to assist Floridians with any stress they may be feeling during the #COVID19 pandemic. If you’re feeling stressed, contact the helpline at (833) 848-1762.


Citizens who are experiencing symptoms or feel they may have the virus are encouraged to call or make a virtual appointment with a physician before going to a hospital or doctor’s office. Continuous updates about the local response to COVID-19 are available at

As the City continues to monitor the situation, please follow these Florida Department of Health guidelines on preventing exposure to the virus:

Wash your hands frequently with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.

If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.

  • Refrain from shaking hands.
  • Maintain a 6-foot distance from people.
  • Avoid close contact with people who are sick, and stay home when you are sick.
  • Avoid gatherings; don’t shop at peak times
  • Take advantage of delivery and pickup services.
  • Avoid unnecessary travel.
  • Work remotely, if possible.


Subscribe to City e-newsletters by emailing, and visit to receive emergency notifications.

  • The Florida Department of Health (FDOH) COVID-19 Call Center can be reached at (866) 779-6121 or It is staffed around-the-clock.
  • The City of Jacksonville Emergency Preparedness Division has been closely monitoring updates related to the coronavirus disease 2019 (COVID-19). The outbreak of coronavirus has now spread to 100 countries including the United States, with the majority of reported cases in China. The Center for Disease Control (CDC) and World Health Organization (WHO) confirm that local transmission is occurring across the United States. Read Frequently Asked Questions and Answers regarding COVID-19:
  • Bartender Emergency Assistance Program:
  • Price gouging hotline: Anyone who suspects price gouging can call the Florida Attorney General’s Office hotline at (866) 9-NO-SCAM, download the NO SCAM app, or visit
  • Florida Department of Health COVID-19 Map:
  • Visit for updates, FAQs, resources, and other helpful links. Updates also are posted on the City’s Facebook page:
  • Senior Medicare Patrol has this Consumer Protection Tip Sheet related to COVID-19 Medicare fraud.


 #WeAreAB   #WeAreInThisTogether   #Coronavirus   #COVID-19   #FlattenTheCurve


Florida Department of Health Coronavirus Hotline:   1-866-779-6121

Prevent Illness

COVID 19 Prevention graphic showing good hygiene

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus.

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Protect yourself and your community from COVID-19

  • Wash your hands frequently with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid close contact with people who are sick, and stay home when you are sick.

Print & post our flyer to remind your co-workers, customers, friends, and family how they can prevent the spread of germs.  A Spanish version is also available.

For more information on how you can protect yourself, please visit 

Watch for Symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed COVID-19 cases.

The following symptoms may appear 2-14 days after exposure.

Graphic showing a person developing COVID19 symptoms - Fever, Cough, Shortness of breath

For more information on the symptoms you should watch out for, please visit  

What to do if you are sick

Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, call your healthcare provider immediately.

Steps to help prevent the spread of COVID-19 if you are sick:

  • Stay home except to get medical care
  • Separate yourself from other people and animals in your home
  • Call ahead before visiting your doctor
  • Wear a facemask if you are sick
  • Cover your coughs and sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all “high-touch” surfaces everyday
  • Monitor your symptoms

For more information on how you can prevent the spread of COVID-19 if you are sick, please visit 


If you have plans to travel, be sure you check the CDC website  for updates. 

Before Flying

  • Check the CDC’s website for recommendations on postponing or canceling travel. 
  • The CDC recommends that travelers avoid nonessential travel to high-risk destinations with level 3 travel notices. Check the CDC’s geographic risk assessment map  for areas facing widespread cases of COVID-19 that have been issued a travel notice. 
  •  Keep in mind, certain countries are allowing travel, but reentry to the United States may be restricted. 
  • Elderly adults or those with chronic medical conditions should talk to a healthcare provider and consider postponing travel to destinations with level 2 travel notices.
  • Practice basic hygiene, prepare to wash your hands frequently, and use hand sanitizer when soap and water are not available.

While Traveling

  • Wash your hands regularly with soap and water for at least 20 seconds.
  • If soap and water are not available, use hand sanitizer with at least 60% alcohol.
  • It is especially important to wash your hands after going to the bathroom, before eating, and after coughing, sneezing, or blowing your nose.
  • The CDC reports that the risk of COVID-19 infection is low on airplanes, however, travelers should avoid contact with passengers who are sick

While traveling, it is especially important to practice increased hygiene, including washing your hands frequently, covering your mouth with a tissue when you cough and sneeze (and throwing the tissue away), and keeping your distance from those who may be ill.

If you do plan to fly soon: Tampa International Airport is increasing cleaning and sanitation efforts, particularly in high-traffic, high-touch areas. Additional hand sanitizers and informational signage regarding how to prevent the spread of disease has been installed throughout the facility.

Tampa International Airport is actively monitoring the coronavirus developments and working with employees, tenants and airline partners to proactively reduce the risk of impact. As of this time, TPA is deemed to be at “low-risk” of passing or spreading the virus. Operations remain normal - passengers should not expect to experience any delays or procedural changes.

Learn more about Tampa International Airport’s prevention efforts .

Returning Home

  • Currently, passengers returning from China in the past 14 days will be allowed to reenter the United States, however they will be directed to one of 11 US airports to be screened for fever and COIVD-19 symptoms. These travelers will be placed under certain restrictions depending on their health and travel history.
  • Information about traveling from China to the United States .
  • If you recently visited a country with widespread cases of COVID-19 and you begin to feel sick with a fever, cough, or difficulty breathing within 14 days after leaving the affected country, you should seek medical care immediately. 

    • Call your doctor ahead of time before visiting their office or emergency room and tell them about your recent travel and symptoms. 
    • Avoid contact with others and use a face mask when interacting with healthcare professionals, family members, etc
    • Avoid public gatherings or public transportation
    • Call the Florida Department of Health COVID-19 hotline (open 24/7) at: 1 (866) 779-6121

Frequently Asked Questions


Print Resources

COVID-19 Fact Sheet

COVID-19 Fact Sheet

Know the facts about coronavirus disease 2019 (COVID-19) and help stop the spread of rumors.

Fact Sheet English - Fact Sheet Spanish

COVID-19 Stop the Spread of Germs

COVID-19 Stop the Spread of Germs

Help prevent the spread of respiratory diseases, like Coronavirus Disease 2019 by avoiding close contact with people who are sick; covering cough and sneeze; avoiding touching eyes, nose and mouth; and washing your hands with soap and water.

Stop Spread English - Stop Spread Spanish

COVID-19 Symptoms

COVID-19 Symptoms

Patients with COVID-19 have experienced mild to severe respiratory illness. Symptoms can include fever, cough and shortness of breath. Symptoms may appear 2-14 days after exposure.

Symptoms English - Symptoms Spanish

COVID-19 What to do if you are sick

COVID-19 What to do if you are sick

If you are sick with Coronavirus Disease 2019, or suspected of being infected with it, follow the steps in this fact sheet to help prevent spreading it to people in your home and community.

When Sick English - When Sick Spanish

Convid Long Term Flyer Thumbnail

COVID-19 Prevention for Long-Term Care Facilities

Strategies to prevent the spread of COVID-19 in Long-Term Care Facilities.

Long-Term Care English - Long-Term Care Spanish

Additional Resources

Coronavirus FAQs

Coronavirus Infographic

Coronavirus Fact Sheet

Coronavirus Fact Sheet (Spanish Version)

Cover Your Cough Poster

Stop the Spread of Germs Poster

Hand Washing vs. Hand Sanitizer Fact Sheet

What To Do If You’re Sick

What The Public Should Do

Additional Helpful Links

Florida Department of Health

CDC Prepares Communities

JaxReady Coronavirus Website

Download the JaxReady Mobile App

Duval County Schools Coronavirus Updates

Coronavirus Real-Time Map

Gov. DeSantis Press Conference (Feb. 27, 2020)

World Health Organization

Coronavirus: Fact vs Fiction Podcast (Dr. Sanjay Gupta)

U.S. Department of Labor Occupational Safety and Health Administration

Coronavirus 2019-ncov-factsheet (1)-page-001